There are limitations on the number of hours provided per task that your care provide can do. Such as, your care provider cannot spend more than six hours per month on domestic services or more than one hour per week shopping for food. If you can show that you need more time for a specific service, your county IHSS worker will see if additional hours can be authorized to meet your needs.

Question: What can I do if I have a problem with my share of cost?

Reply: You can complain if you think that you have a problem with your share of cost:

• If you should be getting free Medi-Cal
• If your Share of Cost is too high
• The county is not allowing you to use one of your bills to meet your Share of Cost.

To Complain

1. Tell your Medi-Cal worker what the problem is and ask the worker
   to explain in writing why you have the Share of Cost or why the
   bill cannot be used to meet your Share of Cost. Also ask what law
   Medi-Cal based its decision on.
2. Ask for a fair hearing. A fair hearing gives you the chance to
   question Medi-Cal’s decision about your bill. Call 1-800-952-5253
   to get a fair hearing. Calls to this number are free.
3. You can also ask to speak to your county worker’s supervisor. If